Uber Eats (UBER) – Get Uber Technologies Inc. Report faces this issue. The food-delivery services approach to customer service is not actually focused on fixing problems. It readily offers a refund when things go wrong with your order (or at least it does once you manage to get into contact with the company). But customers can’t eat refunds.
If your order never arrives or is delivered with problems (wrong items, missing items, food not prepared as you ordered it), Uber Eats directs users to a chat queue. After waiting in a chat queue, you reach a customer-service person, who appears to work from a script that’s designed to convey empathy but offers no actual ability to solve a problem.
How to get a Ubereats refund for a missing item
2. How to Call Uber Eats Support
If you wish to call Uber s customer service by phone you can dial the following free phone number: 800-253-6882 .
Joining the Uber Eats support line by phone can be efficient as well as tedious, UberEats is not positioned among the brands easily reachable via the phone .
As for our experience, the Ubereats customer service number is not the best way to get help when you need it.
Pro Tips: It is not possible to contact Uber Eats by phone to place an order. All the orders are passed and paid through the app.
Does UberEats offer live chat support? If you are like me, you prefer chat assistance over emails and phone calls.
A live chat allows you to use instant / live (real-time) messaging to contact the support team via its website or via the app.
One of the greatest advantages is that a live chat offers faster response times.
Generally with a live chat you can get assistance much faster than emails. Unfortunately, you cannot arrange a chat with an Uber Eats expert who specializes in your exact question.
How To Complain to Uber Eats?
Sometimes customers really do not want to complain other times people do not know where to complain about a business.
However, If you really want to have your voice heard and you want people to take your feedback into consideration there are lots of ways to do so. Our suggestion is to share your reviews always and not only when companies treat you absolutely horribly.
Here are the best consumer complaint sites and the easiest way to file a complaint about any company:
Trustpilot.com is a Danish consumer review website founded in Denmark in 2007 which hosts reviews of businesses worldwide.
Pissed Consumer is one of the most trustworthy and independent websites where you can post a complaint.
The website works like a forum where:
Pissed Consumers does not remove reviews for money, whether positive or negative to keep the integrity of their website.
If you are trying to warn people about a rip-off you may want to post your experience on multiple sites. Veri similar to Pissed Consumer, Hissing Kitty allows you to file a consumer complaint online.
Sometimes the Uber Eats complaint email is not enough. If youre a pissed off consumer, you can write a review on this website.
Does Uber Have a Phone Number?
In the United States, Uber does not operate a separate phone number for riders or Uber Eats customers.
Uber handles all rider support issues directly in the app or at help.uber.com, so you can’t call them.
However, you can still get in touch with Uber, but you need to do that from inside your app, as I will explain below. Uber does not operate a separate phone number for riders or Uber Eats customers. However, you can still call Uber to get support using your Uber or Uber Eats app.
However, because the company would be unable to keep up with demand from its massive customer base, there’s currently only one way for Uber riders to get general phone support.
You must become an Uber Diamond member.
ber Diamond is the top tier that you can unlock through the Uber Rewards program, which gives you access to more perks the more you use the company’s services.
However, access to this tier is extremely exclusive.
It’s only available to users who earn 7,500 points in the course of six months — which requires you to spend between $2,500 and $7,500, depending on which services you use.
If you do reach the Uber Diamond tier, users report that you unlock premium 24/7 phone support, which is accessible when you call the phone number:
As a note, it’s unlikely that non-Diamond users can successfully call this number. Many general users have tried and haven’t been able to get through, as your account information is tied to your phone number.
For Uber Eats customer service, users in the United States can get help by calling the phone number 1(800) 253-6882.
Otherwise, only drivers have access to an Uber phone number with no restrictions.
How do I contact Uber Eats customer service?
If you submit a question, our support team will get back to you within 24 hours. You’ll receive a notification on your phone from Uber (if you have notifications enabled), letting you know that you’ve received a response. We’ll also send you an email.
How do I email an Uber eat complaint?
We’ll also send you an email.
Can I get a refund from Uber Eats?