ring doorbell camera not working

Turn off the power to your Ring Pro

Ring Pro
The Ring Video Doorbell Pro is Ring’s ultra-slim design video doorbell with a variety of advanced features.

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at the breaker box for 30 seconds, then turn it back on. See if your Ring Doorbell automatically reconnects. Press the side button on the Ring Pro to put the device in Setup mode. Wait 10 seconds, then press it again and see if your Ring Doorbell automatically reconnects.

Ring Doorbell Live View Not Working: How to Fix [Ring Doorbell Not Charging: How to Fix in Minutes]

Insufficient Power Delivered to the Ring Doorbell

The Ring Doorbell works on both an in-built battery as well as directly from a power supply.

In case you have not installed backup internal batteries and rely solely on the power supply, then when power outages or voltage fluctuations occur, you will not be able to use the Live View feature because the Ring Doorbell is not getting enough power.

Sometimes the problem may lie in the camera of the Ring Doorbell itself. If the camera is not functioning properly then the Live View feature will not work.

Even if the camera is functionally intact there are instances where a crack on the camera lens or something blocking its field of view can cause the Live View feature to not function correctly.

Wiring is essential for the functioning of the Ring Doorbell, and bad wiring can cause many features of the Ring Doorbell to not work.

If the Live View is choppy and freezes from time to time, then the issue might just be that the wiring of the Ring Doorbell is faulty.

Apart from causing Live View to stop working, faulty wiring can also cause other issues like stopping the doorbell from ringing, so you can easily identify this problem.

Start by hardwiring your Ring doorbell to see if that fixes the issue.

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To enable Live View on Ring Doorbell, go to the Ring app on your device, and at the very top, you’ll see all your Ring devices.

Select which Ring Doorbell unit you want to view Live View for, and then click on the Live View option

Ensure Consistent and Fast Internet Connection

The Ring Doorbell needs internet to function, and thus, ensuring that it has a consistent connection to fast Wi-Fi can solve many of the issues which occur.

When Live View does not work, the first thing you need to do is to double-check your Wi-Fi connection and make sure that the Ring Doorbell is connected to it.

Often, just reconnecting the Ring Doorbell to your Wi-Fi can solve the problem of Live View not working.

Even if you have a good and fast internet connection, the Ring Doorbell Live View feature might not work because the position of your router with respect to your Ring Doorbell may be wrong.

The router should be close enough to your Ring Doorbell to endure a strong connection.

Another issue might be that there are many users already using your Wi-Fi band, which causes connection problems for the Ring Doorbell.

So if you live in a residential area where there might be many people using Wi-Fi, then switching to the 5GHz band on your router can help the Ring Doorbell maintain a better network connection.

Another common reason for Live View to not work is due to faulty wiring and power supply issues.

Get your wiring checked by an electrician to rule out faulty wiring issues.

Faulty wiring issues can not only cause many features of the Ring Doorbell to not work but can also permanently damage the device.

Power outages and voltage fluctuations can cause the Live View feature of the Ring Doorbell to not work properly.

This can also be a hindrance to the doorbell getting charged. To avoid such a situation, it is always advisable to install the backup internal battery in the Ring Doorbell.

You can even completely switch to the internal battery instead of using an external power supply if you want to ensure consistent power delivery to the Ring Doorbell at all times. A Ring Doorbell Battery lasts about 6-12 months, so you can ensure that you have no downtime by buying two.

Using an internal battery can help solve the Live View not working issue of the Ring Doorbell.


Why is my Ring camera not working?

The most common causes of not being able to do a Live View or see a recorded video are: A poor connection between your mobile device and the internet. A poor connection between your Ring device and your router.

Why would Ring Doorbell stop working?

However, some problems with the Ring Doorbell Chime not working are quite common, such as insufficient power or battery, poor Wi-Fi connection, or a problem with the wiring. Problems with installation are also common. Hence, your first step should always be checking whether the device was installed properly.

How do I reset my Ring camera?

Ring Spotlight Cam Battery
  1. Find the setup button on the top of the camera.
  2. Press and hold the setup button for 10 seconds.
  3. The light on the front of the camera will flash for several minutes; when the light turns off the reset is complete.

How do you troubleshoot a Ring Doorbell?

Follow these troubleshooting tips:
  1. Check the doorbell status. If the doorbell does not automatically connect, check the Device Health section of the Ring app. …
  2. Put the Ring Doorbell into Setup mode. Select the Setup button. …
  3. Charge the doorbell. …
  4. Re-insert the battery. …
  5. Add more power to Doorbell Pro.

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