the vpn service is not available exiting error when running anyconnect client on windows 10 2

View a list of known problems for Windows 10, version 21H2, that have been fixed recently. Press CTRL + F (or Command + F on a Mac) and type your search term(s) to browse the page for a specific problem.

You may experience problems with Kerberos authentication after installing updates released on November 8, 2022 or later on Windows Servers with the Domain Controller role. This issue might affect any Kerberos authentication in your environment. Some scenarios which might be affected:

When this problem occurs, a Microsoft-Windows-Kerberos-Key-Distribution-Center Event ID 14 error event with the following text may appear in the System section of your Domain Controller’s Event Log. The missing key has an ID of 1 for affected events, please take note.

Note: Starting with the November 2022 security update, this issue is not anticipated to be addressed as part of the security hardening for Netlogon and Kerberos. Even after this problem is resolved, you still need to adhere to the advice in these articles.

This problem does not affect Windows devices that consumers use at home or devices that are not a part of an on-premises domain. The affected Azure Active Directory environments do not contain any on-premises Active Directory servers and are not hybrid environments.

Resolution: This problem was fixed in out-of-band updates made available for installation on all Domain Controllers (DCs) in your environment on November 17, 2022, and November 18, 2022. To fix this problem, there is no need to update or modify any other servers or client devices in your environment. We advise you to remove any workarounds or mitigations you may have used for this problem because they are no longer necessary.

Find the KB number for these out-of-band updates in the Microsoft Update Catalog to download the standalone package. Both Microsoft Endpoint Configuration Manager and Windows Server Update Services (WSUS) support manual import of these updates. For WSUS instructions, see WSUS and the Catalog Site. Please refer to Import updates from the Microsoft Update Catalog for Configuration Manager instructions. Note: Windows Update does not offer or automatically install the updates listed below.

Note: Prior to installing these cumulative updates, you do not need to apply any previous updates. Before installing any subsequent updates, such as those mentioned above, if you have already installed updates released on November 8, 2022, you do not need to uninstall the affected updates.

Note: You only need to install these standalone updates for the month of November 2022 if you are using security-only updates for these versions of Windows Server. You must install all previous Security only updates in order to be fully updated because Security only updates are not cumulative. Security and all quality updates are cumulatively included in monthly rollup updates. Installing the standalone updates listed above to address this issue and the Monthly rollups released on November 8, 2022, which will provide the quality updates for November 2022, are both required if you use monthly rollup updates. Before installing any subsequent updates, such as those mentioned above, if you have already installed updates released on November 8, 2022, you do not need to uninstall the affected updates.

You might encounter an issue where the desktop or taskbar briefly vanishes after installing KB5016688 or later updates, or your device might become unresponsive.

Restarting your Windows device will solve this problem if you are unable to use the below workaround.

Resolution: This issue is resolved using Known Issue Rollback (KIR). Please be aware that the resolution may not automatically spread to consumer devices and unmanaged business devices for up to 24 hours. Your Windows device may apply the fix more quickly if you restart it. Installing and configuring a special Group Policy on enterprise-managed devices that have applied an impacted update and encountered this issue will fix it. In Computer Configuration -> Administrative Templates ->, look for the unique Group Policy.

Please refer to the article How to use Group Policy to deploy a Known Issue Rollback for details on how to set up and deploy these unique Group Policies.

Windows computers used by consumers at home or computers in businesses that don’t use Direct Access to remotely access the networks of those businesses are unaffected.

Restarting your Windows device will solve this problem if you are unable to use the below workaround.

Resolution: This issue is resolved using Known Issue Rollback (KIR). Please be aware that the resolution may not automatically spread to consumer devices and unmanaged business devices for up to 24 hours. Your Windows device may apply the fix more quickly if you restart it. Installing and configuring a unique Group Policy will fix the problem for enterprise-managed devices that have applied the problematic update and encountered it. In Computer Configuration -> Administrative Templates ->, look for the unique Group Policy.

Please refer to the article How to use Group Policy to deploy a Known Issue Rollback for details on how to set up and deploy these unique Group Policies.

Important: To fix this problem, you must install and set up Group Policy for your version of Windows.

OneDrive might abruptly shut down after installing KB5018410 or later updates, and you might get an error when trying to do the following:

Resolution: This issue was resolved in the out-of-band update KB5020953. You don’t need to apply any previous updates before installing it because it is a cumulative update. Browse the Microsoft Update Catalog for KB5020953 to find the standalone package. Both Microsoft Endpoint Configuration Manager and Windows Server Update Services (WSUS) support manual import of these updates. For WSUS instructions, see WSUS and the Catalog Site. Please refer to Import updates from the Microsoft Update Catalog for Configuration Manager instructions. Observe that KB5020953 is not accessible through Windows Update and will not install itself.

The Jordanian government officially announced that Daylight Saving Time (DST) would no longer be observed in the country on October 5, 2022. Starting at 12:00 a. m. On Friday, October 28, 2022, the clocks will change to the UTC + 3 time zone permanently without a one-hour change.

On devices in the Jordanian time zone on October 28, 2022, or later, the following symptoms may occur if no update is installed and the workaround is not applied:

Workaround: On October 28, 2022, if a patch to fix this issue is not accessible for your version of Windows, you can mitigate this issue on devices in Jordan by performing either of the following:

Important: To reduce the problem with time brought on by the new Daylight Savings Time in Jordan, we advise using ONLY the aforementioned workaround. Any other workarounds are NOT recommended because they could produce inconsistent results and serious problems if carried out improperly.

Resolution: This issue was resolved in KB5018482. Note: KB5018482 will not install automatically. You can check for updates and choose the optional preview to download and install to apply this update.

After installing KB5018410, some SSL (Secure Sockets Layer) and TLS (Transport Layer Security) connections may experience handshake failures, according to reports received by Microsoft. Developers should be aware that affected connections may be sending multiple frames in a single input buffer, more specifically, one or more complete records and a partial record of no more than 5 bytes, all of which are sent in a single buffer. Your app will receive SEC_E_ILLEGAL_MESSAGE when this problem arises and the connection is lost.

If you are having problems, please use Feedback Hub to submit a report by following the instructions below:

See Send feedback to Microsoft with the Feedback Hub app for more details.

Resolution: This issue was resolved in the out-of-band update KB5020435. You don’t need to apply any previous updates before installing it because it is a cumulative update. In the Microsoft Update Catalog, look for KB5020435 to download the standalone version. Both Microsoft Endpoint Configuration Manager and Windows Server Update Services (WSUS) support manual import of these updates. For WSUS instructions, see WSUS and the Catalog Site. Please refer to Import updates from the Microsoft Update Catalog for Configuration Manager instructions. Observe that KB5020435 is not accessible through Windows Update and will not install itself.

The installation of the September 2022 Cumulative Update Preview for Windows 10 could also be impacted by this problem. Additionally generally accessible through Windows Update and the Microsoft Update Catalog is NET Framework. For more information on . Updates for the NET Framework September 2022 Cumulative Update Preview can be found in the KB articles on the NET blog for the September 2022 Cumulative Update Preview.

Home users of Windows are unlikely to experience this issue. Technology managers frequently use WSUS to distribute Microsoft product updates in controlled environments.

Workaround: The Microsoft Update Catalog was made available for the Windows September 2022 preview release. Going forward, we advise IT administrators to utilize this release channel.

Attention: The Windows September 2022 Security update may subsequently be auto-declined and auto-expired from the client view in environments where WSUS is configured to auto-approve updates and also auto-decline superseded content. If this occurs, see the guidance for reinstating declined updates. After that, launch an update synchronization within Microsoft Endpoint Configuration Manager or other update management platforms. Environments that are only set up to accept security updates shouldn’t exhibit these symptoms.

Resolution: WSUS was updated to remove the Windows September 2022 preview release. We advise IT managers to download and install updates in their environments using the Microsoft Update Catalog. As always, we advise installing the most recent Windows security updates (October 2022 security monthly release, KB5018410, or later) on all devices.

Following the installation of KB5017308, Group Policy Preferences file copies may not succeed, or they may produce empty shortcuts or files with 0 (zero) bytes. The User Configuration -> Preferences -> Windows Settings in Group Policy Editor contains files and shortcuts that are known to be impacted Group Policy Objects.

Resolution: This issue was resolved in KB5018410. This problem is prevented and fixed by installing KB5018410, but if a workaround was employed to lessen its effects, it must be changed back to its original configuration.

Starting at 12:00 a. m. In accordance with the official announcement made by the Chilean government regarding a Daylight Saving Time (DST) time zone change on August 9, 2022, the official time in Chile will advance by 60 minutes on Saturday, September 10, 2022. As a result, the DST change, which was scheduled for September 4 now occurs on September 10.

If the fix is not applied to devices between September 4, 2022 and September 11, 2022, the following symptoms will occur:

Workaround: If you’re still using the workaround after KB5017380 fixes the problem, you should stop using it.

By performing one of the following on September 4, 2022, and undoing it on September 11, 2022, you can solve this problem on devices in Chile:

After 12:00 a.m. in the Santiago time zone, to alleviate this problem m. After 10:00 p.m. on September 11, 2022, and for those in the Easter Islands time zone m. Follow the instructions below starting on September 10, 2022 to re-enable automatic DST adjustments and guarantee precise time switching with future DST transitions. This can be done by doing either of the following:

Important: To reduce the problem with time brought on by Chile’s new Daylight Savings Time, we advise using ONLY the aforementioned workaround. Any other workarounds are NOT recommended because they could produce inconsistent results and serious problems if carried out improperly.

Resolution: This issue was resolved in KB5017380. Note: On September 11, 2022, the workaround described above should have been reversed. The setting “Automatically adjust clock for Daylight Saving Time” will remain unchanged after installing KB5017380.

Some non-English languages, such as some Japanese and Chinese character encodings, may prevent XPS Viewer from opening XML Paper Specification (XPS) documents after installing KB5014666 or later updates. Both XML Paper Specification (XPS) and Open XML Paper Specification (OXPS) files are impacted by this problem. When experiencing this problem, XPS Viewer may crash, have high CPU usage, and steadily rising memory usage, or it may display the error message “This page cannot be displayed.” If XPS Viewer is not closed when the error is encountered, it could increase to 2 5GB of memory usage before closing unexpectedly.

Some Windows devices may experience audio issues following the installation of KB5015878 or later updates. Some affected Windows devices may not have any audio, while other affected Windows devices may only experience problems with specific ports, audio devices, or applications. Before installing KB5015878, the “audio enhancements” setting was typically disabled in the affected audio device drivers, or the “audio enhancements” feature was broken in the sound device driver.

Workaround: Depending on your symptoms and whether you’ve already installed the update, this issue can be mitigated in various ways.

You can avoid the problem by doing the following if you haven’t yet installed the update:

If you have already applied the update and are still having audio issues across all apps, you can try the following solutions to solve the problem:

Resolution: This issue is resolved using Known Issue Rollback (KIR). Note: This KIR will not affect Windows devices already affected by this known issue, but it will stop the problem on those that have not installed KB5015878. Please be aware that the resolution may not automatically spread to consumer devices and unmanaged business devices for up to 24 hours. Your Windows device may apply the fix more quickly if you restart it. Installing and configuring a special Group Policy on enterprise-managed devices that have applied an impacted update and encountered this issue will fix it. In Computer Configuration -> Administrative Templates ->, look for the unique Group Policy. Please refer to the article How to use Group Policy to deploy a Known Issue Rollback for details on how to set up and deploy these unique Group Policies.

Important: To fix this problem, you must install and set up Group Policy for your version of Windows.

The Input Indicator and Language Bar may not appear in the notification area after installing updates made available on June 28, 2022 (KB5014666) or later updates. The notification area is typically found on the taskbar’s right side. Affected devices have more than one language installed. On Windows devices, the input indicator and language bar are used to switch between input and keyboard languages, particularly when using languages that make use of input method editors (IME).

Resolution: Updates released on August 9, 2022 (KB5016616) and later addressed this issue. We advise updating your device’s security software as soon as possible. It contains important improvements and issues resolutions, including this one. You do not need to use a Known Issue Rollback (KIR) or a special Group Policy to fix this problem if you install an update that was released on August 9, 2022 (KB5016616) or later. Installing and configuring the unique Group Policy listed below will solve this issue if you are using an update that was released before August 9, 2022. In Computer Configuration -> Administrative Templates ->, look for the unique Group Policy. Please refer to the article How to use Group Policy to deploy a Known Issue Rollback for details on how to set up and deploy these unique Group Policies.

For updates released before August 9, 2022, you must install and set up the Group Policy for your version of Windows in order to fix this problem.

After installing the June 28 (KB5014666) and later Windows updates, Microsoft has received reports of problems affecting some printing devices. Symptoms observed may include:

If you are having problems, please use Feedback Hub to submit a report by following the instructions below:

See Send feedback to Microsoft with the Feedback Hub app for more details.

Resolution: Updates released on August 9, 2022 (KB5016616) and later addressed this issue. We advise updating your device’s security software as soon as possible.

Updates made available on June 14, 2022, or later (KB5014699) may cause PowerShell Desired State Configuration (DSC) using an encrypted PSCredential property to fail when attempting to decrypt the credentials on the target node. A password-related error message, such as “The password supplied to the Desired State Configuration resource is not valid,” will appear in response to this failure. The password cannot be null or empty. ”. Note: The problem will not exist in environments that use PSCredential properties that are not encrypted.

Administrators can manage IT and development infrastructure using PowerShell’s DSC management platform, which uses configuration as code. Windows users at home are unlikely to experience this problem.

When a website displays a modal dialog box, Microsoft Edge’s IE mode tabs may stop responding after installing KB5014023 and later updates. A modal dialog box is a form or a window that requests a response before the user can proceed or interact with other features of the website or application. Developer Note: Sites affected by this issue call window. focus.

Resolution: Updates released on August 26, 2022 (KB5016688) and later addressed this issue. We advise updating your device’s security software as soon as possible. It contains important improvements and issue resolutions, including this one. You do not need to use a Known Issue Rollback (KIR) or a special Group Policy to fix this problem if you install an update that was released on August 26, 2022 (KB5016688) or later. You can fix this problem if you are using an update that was released before August 26, 2022, by installing and configuring the unique Group Policy listed below. In Computer Configuration -> Administrative Templates ->, look for the unique Group Policy. Please refer to the article How to use Group Policy to deploy a Known Issue Rollback for details on how to set up and deploy these unique Group Policies.

Important: To fix this problem, you must install and set up Group Policy for your version of Windows.

Windows devices may not be able to use the Wi-Fi hotspot feature after installing KB5014699. The host device may lose internet connectivity when attempting to use the hotspot feature after a client device connects.

Workaround: You can disable the Wi-Fi hotspot feature to address the problem and bring back internet access on the host device. Please refer to Create a mobile hotspot on your Windows computer for instructions.

You might not be able to sign in using Azure Active Directory (AAD) after installing KB5014699 on a Windows Arm-based device. The issue may also affect applications and services that use Azure Active Directory for sign-in. Outlook, Microsoft Teams, OneDrive, and VPN connections are some scenarios that could be impacted. Note that only Windows devices with Arm processors are affected by this problem.

Use the web versions of the troubled applications, such as OneDrive, Microsoft Teams, and Outlook, to get around the problem. com.

You might encounter the error code 0xC002001B when attempting to install from the Microsoft Store after installing KB5011831 or later updates. Some Microsoft Store apps might also fail to open. Windows devices that are affected by this issue use a processor (CPU) that supports Control-flow Enforcement Technology (CET), such as some AMD processors and Intel Core processors that are 11th generation or later.

Devices registered in the Autopilot deployment process, which is frequently used to deploy and maintain devices in corporate environments, may also be impacted by this problem. When profiles don’t get applied to the device, settings may not be configured properly.

Resolution: Updates released on June 2, 2022 (KB5014023) and later addressed this issue. We advise updating your device’s security software as soon as possible.

Apps using Direct3D 9 may intermittently crash or unexpectedly close on Windows devices with certain GPUs after installing KB5011831. Also possible is a Windows Logs/Applications Event Log error with faulting module d3d9on12. dll and exception code 0xc0000094.

Resolution: Updates released on June 2, 2022 (KB5014023) and later addressed this issue. We advise updating your device’s security software as soon as possible. It contains important improvements and issues resolutions, including this one. You do not need to use a Known Issue Rollback (KIR) or a special Group Policy to fix this problem if you install an update that was released on June 2, 2022 (KB5014023) or later. Installing and configuring the unique Group Policy listed below will fix this problem if you are using an update that was released before June 2, 2022. Please refer to the article How to use Group Policy to deploy a Known Issue Rollback for details on how to set up and deploy these unique Group Policies.

Important: To fix this problem, you must install and configure Group Policies. Please refer to How to deploy a Known Issue Rollback using Group Policy.

Fix VPN not working in Windows 10, 11

Why is Cisco AnyConnect not opening?

Cisco AnyConnect VPN Login Failed is a typical error that can occur for a number of reasons. The most frequent root cause of this issue is the VPN client’s inability to connect to the VPN server. Among the causes of this are incorrect VPN configurations, firewall configurations, or issues with network connectivity.

You can check to see if another program interfered with the service by going to the Windows Administration Tools and making sure that the Cisco AnyConnect VPN Agent is not running.

If another VPN program is already installed and running and the error message persists, it might be necessary to disable or even uninstall it. Check to see if more than one VPN service is installed on your computer; if so, this may be the main cause of Cisco AnyConnect not opening.

6 Answers 6
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EDIT:

I had the same problem. I checked the services. Cisco AnyConnect Service was discovered to be disabled in the msc for some reason. I simply started the service and changed the service type to automatic, which resolved the problem. Hope it helps.

The Cisco AnyConnect service was simply restarted for me, and that solved the issue.

Go to Control Panel > Network and Internet > Network Connections if you’re using Windows.

and enable “Cisco AnyConnect Secure Mobility Client” virtual adapter.

I had the same problem, but it was eventually fixed by what follows:

  • Restarting the Base Filtering Engine in Services.msc.
  • uninstalling the Application, followed by a reboot.
  • then upgrading to 4.3 version.
  • Disable ICS – internet connection sharing service

    I got the same message:

    My recommendation is to restart after uninstalling Cisco Anyconnect and deleting its folder from Program Data. Install again with the same version.

    Without removing previous folder it will not solve the issue. Try it.

    After previously turning off the Cisco AnyConnect Secure Mobility Agent in services, I experienced this error. msc. Using Cisco AnyConnect from the taskbar doesn’t automatically restart this service for some reason. The issue was resolved by switching it to both “Automatic” and manually starting it by right-clicking the service and choosing “start.”

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    Why is Cisco VPN not connecting?

    Users claim that when attempting to connect to the Cisco VPN Client, an error message appears.

    The necessary VPN sub-system is not available is the error message that appears when the VPN client is launched. You cannot connect to remote VPN server displays.

    These three factors can cause this warning to appear:

  • The VPN client service has not yet been launched.
  • There are installation issues with the VPN Client, which can be caused by corrupted or duplicated files.
  • While launching the VPN client, a firewall or antivirus software may be interfering with the VPN connection.
  • A VPN client that is experiencing connectivity issues is more likely to lose Dead Peer Detection. Dead Peer Detection may not work as intended if your system’s firmware is out of date.

    If you use a strong VPN connection, your VPN client will be less likely to lose Dead Peer Detection. Problems with Dead Peer Detection are more likely to occur on older VPN servers.

    FAQ

    How do I fix VPN is not available exiting?

    The VPN client service has not yet been launched. The VPN Client has installation issues that can be brought on by damaged or duplicate files. A firewall or antivirus program may be preventing the VPN connection from starting up.

    What does it mean VPN service not available?

    Cisco AnyConnect VPN Installation for Windows 10
    1. Locate and open the downloaded install package.
    2. Click Next on the “welcome” screen.
    3. Agree to the Software License Agreement and click Next.
    4. Click Install to begin installation.
    5. In order to install Cisco AnyConnect Secure Mobility Client, you must have elevated privileges.

    How do I enable Cisco AnyConnect on Windows 10?

    Cisco VPN not connecting – simple fix without a reboot
    1. Right-clicking CISCO VPN in the bottom right corner of the Windows tray bar will close it.
    2. Open windows task manager with CTRL + SHIFT + ESCAPE.
    3. Go to services and find vpnagent.
    4. When you right-click something and choose STOP, wait for it to finish.
    5. Right click it again and select START.

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